Our Staff

DIAL is supported by a global team committed to creating a more inclusive digital society

Executive Office

Kate Wilson, CEO

Kate believes that digital technology products, new technology policies and updated business model practices are required to make transformative change in the lives of the underserved and decrease the growing digital divide. Kate joined DIAL in February 2016 as its CEO to fulfill this vision. She has committed the past 26 years to bringing diverse stakeholders together to find common ground in business, technology and policy, holding leadership roles in both the corporate and non profit sectors.

Prior to DIAL, Kate co-founded and led the Digital Health Solutions Group at PATH, the Seattle-based international health organization driving transformative innovation to save lives. During her eight years at PATH, Kate designed and led several global projects, in both Africa and Asia, most notably those using digital technology to improve the delivery of immunization services and health information systems for universal health coverage. Prior to PATH, Kate held diverse senior roles in the commercial software sector and international trade. At Microsoft, Intel, and General Electric, Kate held roles in ICT product development and launch, strategic planning, and business development, including launching Xbox Live in Europe and leading deal negotiations with telecom providers in 25 markets worldwide. In the non-profit sector, Kate led policy efforts as the President of the Washington Council on International Trade and the Director for Indonesia Affairs at the U.S. ASEAN Council. At both organizations, she partnered closely with U.S. corporations and government partners to strike mutually beneficial international trade agreements and expand market access for small and medium-sized enterprises.

Kate holds an M.B.A. and an M.A. in Southeast Asian studies from the University of Michigan, Ann Arbor, and a B.A. in international relations from the College of William and Mary. She has worked in more than 18 countries across three continents, including more than nine years in Southeast Asian economies. She has spoken widely at conferences and on television and is the author of several papers on the use of ICT in emerging economies.

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Priya Vora, Managing Director, Programs

Priya led the digital financial inclusion strategy of the Bill & Melinda Gates Foundation and founded the Digital Development team of USAID. In partnership with the private sector, donors and stakeholders from across low-/middle-income countries, she mobilized resources and support for numerous industry-building programs like DIAL. She currently serves as a non-resident fellow at the Brookings Institute and is on the World Economic Forum’s Global Council on Data.

Monitoring and Evaluation Team

Laura O’Brien, Director, Monitoring, Evaluation and Learning

Laura is motivated by the vast, ever-changing digital development ecosystem and the continuous opportunities for research, collaboration, and learning it provides. She joined the DIAL as the Monitoring and Evaluation Manager in February 2018, building on her previous work at the nexus of international development, evaluation and innovation.

At DIAL, Laura works with the program teams to define the key outcomes of their work and develop measurement and learning plans to track progress, identify our impact, and make course corrections as necessary. She also supports DIAL to serve as a pioneer in applying adaptive monitoring and evaluation (M&E) principles, ensuring that our programming is driven by continued evidence gathering and responsive to the dynamic needs of the digital development ecosystem.

Prior to joining DIAL, Laura served as the Innovation Program Manager at The QED Group, where she used human-centered design principles to develop prototypes to tackle challenges in the M&E space. She has led evaluations in Guatemala with WINGS, a Guatemalan non-profit organization and consulted with UN Women to evaluate the strategic options available for its Buy from Women software, which connects female farmers with access to finance, markets and information in Rwanda. During her graduate studies, Laura worked as a Research Assistant at the Berkley Center for Religion, Peace, and World Affairs, and developed a policy brief on the relationship between public health access and quality, religion and ethnicity. She started her career at Management Sciences for Health (MSH), an international public health NGO, where for six years she worked in M&E, program management, new business development, communications, and technical assistance for projects in Latin America and sub-Saharan Africa.

Laura has a master’s in global human development from Georgetown University and a BA in international affairs from George Washington University.

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Scott Neilitz, Manager, Monitoring, Evaluation and Learning

Scott believes that creative innovation and technology have the potential to improve the lives of people in low- and middle-income countries. He also believes that through constant and iterative research and learning, we can improve programs and their impact on underserved populations. Scott joined DIAL in 2018 as a Senior Monitoring, Evaluation, and Learning Associate and has since gained the experience to become a Manager of Monitoring, Evaluation, and Learning.

Prior to joining DIAL, Scott worked at the International Initiative for Impact Evaluation (3ie) where he managed 3ie’s replication program; oversaw outreach for the push-button replication project; managed the Science, Technology, Innovation, and Partnerships evidence gap map, and managed the impact evaluation expert roster database. Before that, he was a Peace Corps volunteer in Kazakhstan teaching English and leading youth development initiatives. He also has experience working with social enterprises in Africa and in politics as a Field Organizer with multiple campaigns in the United States.

Scott has a master’s degree in International Development Studies with a focus on social entrepreneurship and impact investing from George Washington University and a bachelor’s degree in International Political Economy and French from Carthage College. He is fluent in English, French, Russian and has some proficiency in Portuguese.

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Mark Mulobi, Associate, Monitoring, Evaluation and Learning

Mark joined DIAL in May 2021 as the Monitoring Evaluation and Learning (MEL) Associate. He was attracted to DIAL to be a part of the team that helps bridge the gap of digital inclusiveness using evaluation to better the lives others and ensure that no one is left behind in the world.

Prior to DIAL, Mark worked with Benaphil consultants Ltd as the evaluation intern. He has also worked for EvalYouth Global Network as the Vice chair, African Evaluation Assosiation (AfrEA) network for Young and Emerging Evaluators (YEEs) as the co-chair. Mark is a champion for Eval4Action campaign geared towards accelerating the delivery of SDGs by advocating for stronger evaluation capacities and evidence-based policies.

Mark holds a Bachelor of Arts in community development, a Diploma in marketing from Graffins college, Kenya, and is currently pursuing a Master of Arts degree in Monitoring and Evaluation from Daystar University.

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Insights and Outreach Team

Jennifer Hauseman, Senior Director, Communications

Jennifer is DIAL’s Senior Director for Communications, having spent her career at the intersection of digital transformation and communications. Prior to joining DIAL, Jen was the director of communication and information management for the International Committee for the Red Cross (ICRC), where she led their archives, communications, information management, project management office, and technology teams, advancing the organization in major transformation efforts, such as moving to a hybrid cloud model. Jennifer first joined the ICRC as head of digital communications, where she and her team helped the organization take a thoughtful, expansive approach to  social media, effective storytelling, and digital communications. Prior to joining the ICRC, she was a deputy director for communications at the Bill & Melinda Gates Foundation with a particular focus area on making mobile-first, community-driven content. With previous roles as a travel guidebook editor and web developer at Amazon.com, Jennifer received her undergraduate degree from Mount Holyoke College.

Kay McGowan, Senior Director, Research, Policy, and Advocacy

Kay has a long history as a diplomat and digital development expert from her two decades with the U.S. government. Notably, Kay drove the shift across USAID and U.S. Treasury to proactively support safe and trusted digital financial services worldwide, working with country governments in some of the most vulnerable geographies including Haiti and Afghanistan. Kay brings deep expertise in policy, and a track record of conceptualizing and launching enduring partnerships, including the UN’s Better Than Cash Alliance and Smart Africa’s peer learning network for data/digital policymakers.

Jonathan Dolan, Director of Research

Prior to joining DIAL in January 2021, Jonathan led Future State’s research agenda, which prioritized frontier topics such as governing data for individual empowerment and models for trusted data sharing. In this capacity, he was the lead author of the World Bank’s Report Unraveling Data’s Gordian Knot, which served as input into the Bank’s 2021 World Development Report and its overall data governance strategy. Prior to Future State, Jonathan led the Digital Inclusion team within USAID’s Digital Development program advising on the overall strategy and growth while also formulating partnerships like the Alliance for Affordable Internet. Jonathan served as a 2019 non-resident fellow in New America’s Cybersecurity Initiative and as a steering committee member for the World Economic Forum’s Internet for All Initiative. Earlier in his career, Jonathan worked at the International Finance Corporation.

Brenda Quiroz Maday, Senior Manager, Digital Principles Training

Brenda is an award-winning professional with over 20 years of designing and delivering capacity-building programs and facilitating national and organizational strategies across diverse sectors, including entrepreneurship, gender equality, health care, energy and environment, and education.

She joined the United Nations Foundation’s Digital Impact Alliance as the Sr. Manager for the Digital Principles Training. In this role, she develops a sustainable business model, and plans for DIAL’s accredited Digital Principles trainers piloted in Kenya.

Before DIAL, she led, managed, and strengthened complex multimillion-dollars programs as a contractor for the U.S. Agency for International Development, the U.S. Department of State, the International Finance Corporation, and the German Agency for International Cooperation.

She received a Chemical and Industrial Engineering degree from the Instituto Politecnico Nacional in her native Mexico, a Master of Business Administration from Georgetown University, and is currently working towards her Doctoral Degree in Education with Northeastern University (NEU). Also, at NEU, she is advising on the creation of the Venture Funding Program, an initiative of Northeastern’s Center for Research Innovation (CRI).

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Claudine Lim, Manager, Principles for Digital Development

Claudine first joined the Digital Impact Alliance in October 2017, shortly after receiving a dual masters in international relations and public relations from the Maxwell School and S.I. Newhouse School at Syracuse University. After working as a Program Coordinator and Researcher for DIAL’s Business Operations, she is currently working with the Principles of Digital Development.

Prior to DIAL, Claudine worked with the International Security Program at the Center for Strategic and International Studies. She also worked at UNICEF headquarters in Geneva, where she assisted the Child Rights and Business Unit research and compile materials for a report on child grievance mechanisms in the private sector.

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Nicki Ashcroft, Senior Program Manager

Nicki joined DIAL in April 2021 as Program Manager. Before that, she was at Population Services International, working on sexual and reproductive health projects and general operations, and at the Institute for Reproductive Health, working on mobile and digital health projects.

She has also worked in international grant administration, sourcing and procurement, and management consulting.

Nicki holds an MBA from the University of Oxford, a BA in English from Barnard College, and a BS in mechanical engineering from Columbia University.

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Trish Dorsey, Product Manager, Communications

Trish is passionate about storytelling and has a proven track record of leading cross-functional teams from project initiation to closing. She joined the Digital Impact Alliance in March 2020 and plays a pivotal role in the planning, execution, and dissemination of products that support DIAL’s overall strategy and goals.

Before joining DIAL, Trish spent 13 years at National Geographic where she helped manage three full-scale site redesigns and led the creation of over 95 custom interactive websites and campaigns.

Prior to National Geographic, Trish worked with the non-profit Outward Bound, leading in experiential and environmental education.Trish has a B.S. in Psychology from Virginia Tech and is a certified Scrum Master.

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Rachael Keyl, Senior Associate, Brand and Events

Rachael manages, plans and coordinates international and domestic events in support of DIAL’s mission, including gatherings of stakeholders, launches of new initiatives and programs, and annual meetings of the Board of Directors. She joined DIAL in August 2016 as an Executive Assistant to DIAL’s Focus Areas, overseeing travel logistics and scheduling.

Prior to joining DIAL, Rachael was a Retail Account Manager for Luxottica North America in New York City. As a key regional market manager, she was responsible for trainings for more than 100 employees. She also produced events in close coordination with Luxottica corporate, vendors and VIPs. Previously, Rachael served the Friends of Governor Brad Henry in Oklahoma as the Deputy Finance Director and delivered special events and fundraisers that raised more than $6 million dollars.

Rachael has a B.A. in political science from the University of Oklahoma and is a certified event manager.

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Caitlin Flattery, Senior Associate, Digital Communications

Caitlin joined DIAL in June 2021 as a Senior Digital Communications Associate. Previously, she spent four years at an engineering management consulting firm focusing on public outreach and communications efforts for national- and regional-level energy sector projects for the U.S. Agency for International Development. She completed her dual M.A./M.S. in Public Diplomacy from Syracuse University in 2017, and her M.A. in French Language, Literature, and Linguistics from West Virginia University in 2014.

Nick Gates, Senior Associate, Policy and Research

Nick believes in the power of sustainable and inclusive digital technology to extend good governance, as well as promote social and economic empowerment. He joined DIAL as a Fellow during the Summer of 2019, working on partnerships and the ICT4SDG program, before continuing with the organization as an Associate in April 2020.

Nick has a background working in mixed-methods research, data analysis, project management, and partnership building for digital and grassroots development, with additional international experience in nonprofit advocacy, organizing, and community building. Nick is focused on policy and research supporting digital government and national digital transformation, with a focus on national transformation processes and social inclusion in digital development. In his current role, Nick is responsible for driving a number of key research projects for the Policy Team, as well as helping to manage DIAL policy advocacy and outreach, overseeing the DIAL interns program, and supporting the country team on research and policy. Nick brings forth experience in academic research, business development, and nonprofit advocacy, including research work centered on trade policy and social economy.

He has worked and volunteered in several NGOs in the United States, Denmark, and India. As part of a team working to expand the Fairtrade movement in India, Nick helped expand outreach for the Fairtrade Week 2017 and license the first Fairtrade-certified coffee brand in India. This experience motivated Nick to write his graduate thesis about women’s empowerment in the Fairtrade movement in South India, and later to pursue work on inclusive digital technology in agricultural development. Nick graduated with an MSc in Global Development from the University of Copenhagen in Denmark in 2018, and also holds a dual degree from the University of Massachusetts Lowell, with a BA in Political Science and a BA in History.

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Akshika Patel, Associate, Principles for Digital Development

Akshika joined DIAL in February 2021 as a Post-Graduate intern. She has since transitioned to the Associate role for the Principles Program. Shortly before this, she graduated with her master’s in International Affairs, with a concentration on Economic and Political Development, from Columbia’s School of International and Public Affairs. While there, she focused on digital-economic development and public & private partnerships, with an intersectional lens. Prior to graduate school, she served as a Peace Corps volunteer in Botswana.

Integrated Delivery

Jake Watson, Senior Director, Technical Programs

Jake seeks to maximize the positive impact technology can have in support of humanitarian and international development programs and projects. He believes that technology is only one piece of the puzzle and that a deep understanding of context and local ownership are the keys to success. Jake joined DIAL in May of 2018 as Senior Director of the Platforms and Services group and is a member of the Governance Board for Digital Square.

Jake comes to DIAL with deep experience in people and technical program management in the humanitarian, international development, and high-tech startup industries. At VillageReach, he worked with ministries of health to solve healthcare delivery challenges in East and Southern Africa and led the re-architecture of OpenLMIS, an open-source logistics management information system. At the International Rescue Committee, he supported education projects in Haiti and served as a Regional Coordinator for the Syria Refugee Response, overseeing myriad ICT4D projects that support the IRC’s programs. Prior to his non-profit career, Jake spent more than 15 years developing large-scale enterprise, cloud and mobile software systems in the private high-tech sector. He has also worked as a teacher in secondary education in the U.S. public school system. 

Jake holds a B.A. in humanities from Hampden-Sydney College and is a master’s candidate in international relations at the Fletcher School for Law and Diplomacy at Tufts University.

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Rachel Sibande, Senior Director, Country Outreach

Rachel works to demonstrate sector-wide collaboration between D4D actors in deploying initiatives that enhance data use for evidence-based decision-making. She joined DIAL in September 2017 as Program Director, supporting program partners in selected countries.

Prior to joining DIAL, Rachel established Malawi’s first technology hub; mHub. Through the hub, she championed the development and deployment of innovative technology solutions across fields such as elections monitoring, citizen engagement and agriculture in Malawi, Zambia, Tanzania, Mozambique and Zimbabwe. She has over 11 years of industry experience spanning academia, development and social enterprise domains.

Rachel is a PhD candidate in computer science at Rhodes University in South Africa. She holds a Master of Science in coding theory and cryptography from Mzuzu University and a Bachelor of Science from the University of Malawi.

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Theresa Nyamupachitu, Director, Programs and Operations

Theresa believes in digital inclusiveness for sustainable development. With deep roots in health systems strengthening, she is committed to improving health outcomes through the use of digital data, technologies and platforms. Before joining DIAL, she held senior advisory roles for more than 12 years in program operations, donor compliance, and financial and technical management at IMA World Health and John Snow Inc.

Theresa has applied her blended skill set to multiple projects in East, West and Southern Africa and Central Asia, funded by donors such as USAID, CDC, DFID, World Bank and private donors. She played a key role in setting up project operations and financial management systems for USAID’s DELIVER PROJECT, a multi-billion-dollar global flagship project. She led several project start-up and close-out activities and initiated process improvement activities including project implementation review sessions and performance dashboards. She has participated in several fundraising and new business development efforts.

Theresa holds a Master of Science in international health policy and management from Brandeis University; a post graduate diploma from George Washington University; and a Bachelor of Arts in development studies from Midlands State University.

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Diana Sang, Associate Director, Country Strategy and Partnerships

Diana is a firm believer in the power of ICT to become the largest distribution platform for delivering public and private services to millions of people in urban, rural and poor areas. She is convinced that the mobile platform is the single most powerful way to extend economic opportunities and key services to millions of people and is dedicated to supporting more opportunities for connectivity to flourish.

Before joining DIAL, Diana worked at GSMA, where she shaped some of its most successful mHealth projects in sub-Saharan Africa. Her role entailed forging multi-stakeholder partnerships that supported the delivery of commercially sustainable mobile health services aimed at transforming the lives of underserved communities, with a focus on maternal and child nutrition.

Diana has diversified experience in telecommunications and international development. She previously worked with Airtel Africa’s New Business Development department, where she led the research and product development of innovative mobile services aimed at enabling women to enjoy the benefits of mobile connectivity across Airtel’s 17 African markets, thus increasing digital inclusion. She also worked as a Programs and Social Impact Manager at Soko Inc, an innovative e-commerce platform that applies mobile technology tools to promote ethical fashion and empower marginalized artisans with equal access to international markets and opportunities.

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Steve Conrad, Associate Director of Technology

Steve is a software engineer and technology architect with over 15 years of experience in both the private and non-profit sectors. In his current role, he is focused on making open source software better and more interoperable. He is also an advocate for mentoring and teaching developers and helping to create sustainable jobs in places where talent is abundant but opportunities are rare.

Prior to joining DIAL, Steve worked for Dassault Systemes, developing enterprise software solutions for Fortune 100 manufacturing companies. He has also been a core volunteer and contributor to the Mifos/Fineract financial services platform and worked on a variety of projects connecting payment systems together. Steve lived and worked in Eastern Congo (DRC), teaching software development to university students and has worked on job creation initiatives for organizations such as HEAL Africa and American Refugee Committee/Alight.

Steve holds a BS in Computer Science and an MA in Global Leadership.

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Kennedy Okong’o, Policy Manager

Ken, who is passionate about shaping the interactions amongst actors and components of the digital ecosystem, joined DIAL to spearhead DIAL’s in-country digital transformation agenda. He is experienced in policy messaging, analytical work, review of regulatory trends and development of knowledge products. He previously worked in Africa and Asia for technology service providers, regulators, academia, think tanks, development partners and inter-governmental agencies.

Ken who holds a PhD in Information Systems from University of Cape Town, leads policy round tables, does policy reviews and brokers public-private partnerships to refine digital development policy.

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Ransford Mensah, Country Lead, Sierra Leone

Ransford is a strong advocate and practitioner of design thinking techniques and approaches to solve complex problems, and he brings to his consulting work a pragmatic approach based on 13 years’ experience in private and development sector. He specializes in areas such as project management, change management, IT service management, training and capacity building.

Prior to joining DIAL, Ransford worked for the USAID Digital Libera project as the Change Management Advisor where he developed a locally owned change management framework to assist government in identifying and prioritizing government processes and services to digitize. He has led high performing teams and driven capacity building programs in Sub-Saharan Africa for organizations such as the UNCDF, AfDB, UNDP and GIZ.

Ransford holds a PhD in Information Systems from USQ in Australia, a Masters in Engineering Business Management, Coventry University, UK and a first degree in Computer Engineering, KNUST, Ghana. He is certified in PMP, ITIL Expert, PRINCE2 Practitioner, Change Management, Agile Scrum Master, CISA, TOGAF and Ethical Hacking.

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Sherman Kong, Senior Advisor, GovTech

Sherman Kong is most committed to achieve development impact through informed data-driven decision making and technology-aided efficiency, a principle he reinforces through DIAL by helping to advance the ICT4SDG body of work and to apply the Digital Investment Framework in practice. He has past experience in health systems and digital innovation, data management, and facilitation of knowledge by research and policy priorities.

Prior to DIAL, he served as the Coordinator of the Malaria Eradication Scientific Alliance (MESA) hosted at the Barcelona Institute of Global Health (a WHO Collaborating Center), with overall team leadership and programmatic oversight into translation of sector-wide malaria R&D direction and identification of scientific knowledge gaps (and management of technical informational synthesis activities thereof), and support harmonization of relationships with funding agencies, Steering Committee, WHO and other partners. Between 2014 and 2017, Sherman acted as an independent advisor for the Office of the President at Globe Telecom, focusing on digital health development that intersected between private and public sectors of the Philippines. He had lent technical assistance to WHO-WPRO, UN-Habitat, UNDP Guinea-Bissau, Grameen Foundation and other INGOs on thematic review and project evaluation. He also formerly came with a 6-year specialization on information strategy and business intelligence in corporate consultancy settings, inclusive of leading big-data reporting system implementations.

Sherman was awarded a Master’s in Health Economics and Policy from the Barcelona Graduate School of Economics, and a Bachelor’s in Electrical Engineering from the University of Toronto, both with dissertations centered around heath innovation.

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Maurice Sayinzoga, Senior Manager, Policy and Research

Maurice brings nine years of experience as a development professional to DIAL. His work spans the fields of education, public health, youth livelihoods development and ICT. Maurice first joined DIAL in June 2017 as a fellow, and then stayed with the team as a staff member from August 2017.

Prior to joining DIAL, Maurice worked for several nonprofits, including Education Development Center, where he worked as Monitoring and Evaluation Manager for about 6 years, IntraHealth International, and Boston-based non-profit Partners in Health, where he ran implementation of the pharmacy electronic medical record (EMR) in Rwanda. Maurice has led implementation, or conducted needs assessment for various other tech-for-development initiatives including an SMS-based job matching system in Rwanda, a psycho-social support hotline for adolescents living with HIV in Malawi, and an emergency response application to improve deployment efficiency for Save the Children.

Maurice has a bachelor’s degree in IT applications to management from the National University of Rwanda, and a masters degree in global human development from Georgetown University’s School of Foreign Service.

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Nyoman Ribeka, Software Engineer

Nyoman, who prefers to go by Win, is a passionate software engineer who believes in working together through people and technology to create a better world. Win also believes that nurturing new and passionate engineers brings out the best in them, sets them up for success and eventually, will help sustain software development projects.

Prior to joining DIAL, Win worked in the private sector for Cox Automotive’s financial business unit called NextGear Capital Inc. Prior to that, he worked on an OpenMRS project in conjunction with the AMPATH Consortium in Eldoret, Kenya, for six years. He also served as technical lead for the mUzima project, which is currently being used in various settings in sub-Saharan Africa to collect data and support the work of a variety of NGOs.

Based in Indianapolis, Indiana, Win holds a B.S. in computer science from the Bandung Institute of Technology and a M.S. in health information systems from the University of Pittsburgh.

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Sarah Farooqi, Manager, Catalog Product Owner

Sarah believes in digital technology as a powerful accelerator for the Sustainable Development Goals. In her current role at DIAL, she is working with a wide range of global development actors to improve the Catalog of Digital Solutions and providing support to the GovStack initiative. Sarah joined DIAL as a Fellow for the Open Source Center in 2019 and served as a Business Analyst until becoming Manager, Catalog Product Owner in 2022.

Prior to joining DIAL, Sarah has experience working with NGOs in emergency, relief, recovery, and rehabilitation, creating standards, designing research and publications, and conducting quality management audits. She has also worked on several entrepreneurial and passion projects. Sarah is enthusiastic about data, problem solving, systems thinking, and connecting people to opportunities. Her master’s capstone was designing an indexing tool to track state-level government responses to COVID-19 to evaluate household impacts in the United States.

Sarah holds a bachelor’s degree in international economics and finance from Ryerson University in Canada, and a master’s degree in sustainability from Harvard University. She is a certified in PSPO1 and has professional certifications in international development & environmental sustainability and corporate sustainability & innovation from Harvard’s Extension School.

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Open Source Center Team

Heath Arensen, Director of Open Source Center

Heath is a global nomad with an itch for entrepreneurship, having spent more than 15 years founding and scaling tech-driven startups in Africa, the Middle East and Asia. He thrives at the intersection of technology and social good, with experience in founding startups, in impact investing and in product incubation.

Heath is an active mentor in the Middle East and African technology startup scenes. In his most recent role with Nairobi’s iHub tech hub, Heath oversaw the launch of an internal software consulting unit and talent development platform. Prior to iHub, he led the East Africa portfolio for impact investment firm Invested Development. For more than 10 years, he served as the founder and ran Tanasuk Technologies, a software consulting firm and startup incubator with offices in Amman, Jordan and Nairobi, Kenya.

Heath holds an MBA from Loyola University Chicago and an MA in sustainable international development from Brandeis University. Understanding the unique challenges of building and managing digital projects in emerging markets, Heath brings diverse expertise in business strategy and technology.

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Business Operations Team

Jessi Ginther, Senior Director, Finance and Program Operations

Jessi is a financial, program, and operations management professional focused on process improvement, change management, and organizational development. She has over 20 years of experience working across the private, non-profit, and public sector in the US and internationally in a range of industries from banking, auditing, financial consulting, IT, and development work. Before joining DIAL, Jessi was the Sr. Director of Operations for Center for Civilians in Conflict (CIVIC) where she led the development of an organizational infrastructure made to withstand rapid growth coupled with thoughtful change management and “fit for purpose” processes. Prior to CIVIC, Jessi worked at Amtrak standing up a new pilot “Business Office” to transform IT and support change management efforts across the department. At Management Systems International (MSI), she focused on strengthening program management, financial management, contract compliance functions and cost/pricing mechanisms within the organization. She also has experience as an auditor working at Ernst & Young and Schneider Downs, Inc. Jessi holds an MBA from George Washington University in Washington, DC and a B.S. in Accounting and Business Administration from Ohio Dominican University.

Rachel Patterson, Associate Director, Programs and Operations

Rachel joined DIAL in January 2017 as Executive Assistant to DIAL’s CEO and Business Operations team. Before that, she worked in the United Nations Foundation’s Executive Office as an Administrative Assistant providing support to the President and CEO. She has also worked in higher education administration and Air Force libraries.

Rachel is currently working as the Associate for Grants and Finance, working closely with the Business Operations team.

Rachel holds a Master of Science in nonprofit administration from Louisiana State University Shreveport and a  Bachelor of Science in Business Administration from Auburn University.

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Eva Achero, Manager, Programs and Operations

Eva joined DIAL in January 2018. She was attracted to DIAL to be a part of the team that helps bridge the gap of digital inclusiveness in the world. Eva’s professional background spans higher education, social security administration, mobile telephone industry and print media.

Prior to joining DIAL, she was a Senior Administrative Assistant at the College of Engineering, University of Florida. She has also worked for the University of St. Augustine in Florida, National Social Security Fund (Nairobi), Safaricom Limited (Nairobi), and Nation Media Group (Nairobi).

Eva holds a Bachelor of Science in business with a concentration in global management from University of Phoenix, a Diploma in business studies from Eldoret National Polytechnic, Kenya, and is currently pursuing a Master of Management degree from the University of Phoenix.

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Tianlun Hao, Senior Associate, Finance

Tianlun joined DIAL in April 2021 as a Senior Associate, Finance. Previously, Tianlun was a Financial Analyst of UNICEF USA’s Impact Fund for Children, primarily focusing on the Fund’s financial management, pipeline due diligence, and impact investing efforts.

She also worked at the World Economic Forum and supported the long-term investment team on projects covering renewable infrastructure and capital markets efficiency. Tianlun began her career in business consultancy at PwC, where she spent more than five years advising multinational companies on business operations and market entry strategies.

Tianlun holds an MBA from Georgetown University’s McDonough School of Business, and a M.S. in Financial Risk Management from Baruch College.

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Shruti Ratnaparkhi, Senior Associate, Programs and Operations

Shruti joined DIAL in May 2019 after graduating from the George Washington University’s Elliott School of International Affairs with a bachelor’s degree in International Affairs and Economics.

Prior to DIAL, Shruti interned at the Clean Cooking Alliance where she assisted the Gender and Humanitarian team with developing a new gender strategy and running the SAFE Humanitarian Working Group. Previously, Shruti worked at the Global Fairness Initiative to promote equitable and sustainable economic development in Latin America, India, Tunisia, and Guinea-Bissau. Shruti also engaged in advocacy efforts and conducted legislative research in support of a more principled and internationalist U.S. foreign policy as a policy fellow for Foreign Policy for America.

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