Research Type: Case study

In this paper, we highlight the efforts taken by Bangladesh in recent years, as the country has undergone significant digital transformation. Most notably, these efforts have culminated in a robust system of Digital Centers where citizens are able to access over 300 essential public services. With a 76% citizen satisfaction rate, this model has proven widely popular. We explore how Bangladesh has progressed over the years in its digital transformation efforts, documenting key learnings and insights.

In this case study, we document Ghana’s approach to national data exchange. While the country hosts a vibrant technology sector and innovation economy, historically, data exchange efforts have been largely decentralized. However, in recent years, the government has sought to better integrate and share data across ministries, departments, and agencies. By analyzing Ghana’s approach to national data exchange, we can learn from both the government’s successes and challenges.

In this case study, we highlight Rwanda’s approach to national data exchange. Today, the country’s Irembo platform offers over 100 public services digitally, reducing access time by 80%. In our analysis, we explore both the benefits and challenges of Rwanda’s model, documenting key learnings and insights for the digital transformation community.

In this case study, we highlight Uganda’s approach to national data exchange. Today, the country’s UGhub system has over 100 participating government entities, as well as private sector actors, and has dramatically increased the efficiency and convenience of essential digital services. Yet, the platform is not without challenges, facing uncertain financial sustainability, slow uptake, and connectivity gaps. In our analysis, we explore both the benefits and challenges of Uganda’s model, documenting key learnings and insights.

In this paper, we unpack the different considerations, approaches, and tradeoffs that countries are considering as they implement their own national data exchange systems. By highlighting efforts by Bangladesh, Rwanda, Uganda, and Ghana, we explore how each of these countries are progressing in their efforts to promote trusted data exchange.

In just the past five years, over 100 million individuals have been issued a digital ID using the Modular Open Source Identity Platform (MOSIP). Built as a digital public good (DPG), MOSIP is being implemented in countries as diverse as Ethiopia and the Philippines. This case study outlines the factors that led to the rapid adoption of MOSIP and the lessons that other DPGs can derive from its success.