
What makes AI successful in government? Systems that are legible and explicable by design.
Today, as governments explore artificial intelligence (AI) for public service delivery, much of the attention remains on regulation, privacy, computing power, and technical considerations. Yet, crucially, the role of design remains overlooked, as the ability of a government to design for the digital realm significantly influences the effectiveness of integrating AI into public services. In this piece, we explore how governments can implement successful design systems to help ensure AI tools are accessible and legible.